Getting things Done with Software
Software allows you to get things done either virtually or in the real world. e.g. Pressing a button, may place an order or close a gate.
Connecting a Voice Interface to Software allows you to get things done by voice. e.g. “What’s the Weather Forecast for Today?” or “Turn on the lights”
This approach falls down when you get to real world complexity, like wanting to check the weather whilst ordering an airline ticket. Or wanting to know how to exit a building, when the environment is changing (like the building is catching fire).
Enter Intelligent Agents
Intelligent Agents do three major things. They allow for complexity in what they do (like people changing their minds!) and they can act by being either commanded, or acting autonomously in the background, and they learn.
BDI Agents (Belief, Desires, Intent) Agents are more evolved again, having been designed to have an understanding of an environment (Beliefs), understanding of Goals (Desires) and then the selected approach to achieving the goals (Intent).
Imagine Intelligent Agents that sense which patient’s room the Nurse is in, knows their medication history for today and is monitoring their vitals! That Agent can make unprompted suggestions into a Bluetooth Headset and update voice records the Nurse makes!
The Real Dialogue Platform
Real Dialogue is unique in that it’s a platform for building Building Voice Operated BDI Agents. Its Agents are:
- Easy to learn and use with the most natural and forgiving of interfaces (Natural Language Understanding).
- Private. Data is flushed every 24 hours and there is no backend team listening in and analysing.
- Can muti-task, allowing users to pause an instruction and deal with issues or commence another plan or even change their mind.
- Open to innovation, allowing other areas of AI to be plugged in.
- Is not a Black Box, you know why it acts the way it does.
- Is accurate (It doesn’t hallucinate and it knows when it doesn’t know)
- It acts autonomously, so they work when you’re not!
- It’s focused on achieving goals, not process focused
- Is proven in the most demanding of situations (we work with visually impaired people in the US & UK under our RealSAM brand).
